|
|
CORPORATE SEMINARS AND WORKSHOPS...
Life Strategies offers a wide range of seminars and workshops for intact work groups, front-line employees, and management/executive teams. Whether you require a series of “lunch and learn” sessions in your local boardroom, energizing activities at a corporate retreat, a workshop or seminar for your organization, or a facilitated e-learning program to reach employees around the globe, the Life Strategies team will customize a program to meet your unique needs.
We can also customize workshops using the popular Personality Dimensions® and Myers-Briggs Type Indicator® tools.
Please refer to our Workshop and Presentation Cancellation Policy.
What Organizations are Saying:
“Feedback from the group on your session was extremely positive. It's clear that you are an "expert" on this topic and brought many relevant examples and anecdotes to the session that made it both insightful and engaging.” ~ Kim Katz - Director, Client Operations Training, TELUS.
For Managers and Leaders
-
 Leadership Development Leadership Development
Is your organization cultivating leadership from within? Are you able to identify key employees who could be your organization’s leaders of tomorrow. If you can, how are you supporting their development? If not, why not? This seminar will focus on what your organization can do to cultivate leadership skills in your employees, today, in preparation for the future.
- Recruitment and Retention Strategies Recruitment and Retention Strategies
Effective recruitment and retention of employees is crucial to the success of today’s organizations. Recruitment starts with deciding to hire and ends with the job offer and salary/benefits negotiation. Retention focuses on ensuring employees stay with the organization and are committed and productive workers. Strong recruitment and retention strategies helps employers create a strong workforce. Are you doing all you can to attract and keep the employees you need?
- Targeted Behavioural Interviewing Targeted Behavioural Interviewing
The targeted behavioural interview allows employers to see how a candidate will react in specific situations. The interview questions can be tailored to the company to ensure the employer is hiring the right candidate for the position. Ensure your interviews are time well spent by learning how to conduct targeted behavioural interviews.
- Coaching and Mentorship Programs Coaching and Mentorship Programs
Coaching and mentorship in the workplace, when effective, can be a cost effective way to support and develop employees. Today’s managers and supervisors are often called upon to act as coaches and/or mentors to employees but, too often, they are not given the skills to complete this important task. This workshop is a must to help ensure your management team is equipped to coach and mentor future and existing employees.
- Appreciative Inquiry Appreciative Inquiry
Appreciative Inquiry is an effective way to problem solve in the workplace. It is a fact that organizations grow in the direction that their attention is focused. If the focus is on what the organization and the employees do well, the organization will follow suit, and to be more positive.
- Building a Career Development Culture Building a Career Development Culture
Building a career development culture in the workplace contributes to organizational success. Leaders and managers can play an important role by supporting career development initiatives, subsidizing some of the costs associated with career development for individual employees, or hosting in-house workshops for all employees.
- Take Employee Professional Development Online Take Employee Professional Development Online
Facilitated e-learning can be an effective method for delivering professional development and skills upgrading to staff, locally and around the globe. Discover the strengths and challenges of e-learning solutions for various types of training and professional development challenges and how e-learning can be integrated into your staff training catalogue, without breaking the bank.
- Effective Use of Psychometric Assessments Effective Use of Psychometric Assessments
Psychometric assessments can be useful tools assisting with employee recruitment, retention, teambuilding and communication, and leadership/career development. However, when used inappropriately (i.e., using the wrong test, improper distribution of results) tests can be harmful to the candidate and could, in extreme cases, lead to legal action.
[top]
For Today's Changing Times
- Transition/Change Management Transition/Change Management
Sometimes it seems that the unending stream of career, life, and organizational changes are beyond our ability to cope. However, in recent years, the adage “change is constant” has certainly been true. This workshop will introduce change and transition models and provide tips and practical tools for anticipating change and managing the transition process effectively.
- Workplace Communication Workplace Communication
Communication is an integral part of any organization. Unfortunately, far too many organizations do not communicate effectively. This workshop will help your team to avoid mixed messages, unnecessary errors, and unhappy employees.
- Diversity in the Workplace Diversity in the Workplace
Diverse workplaces are increasingly common. Diversity issues go beyond ethnic differences to include differences due to religious beliefs, gender, sexual orientation, culture, and disabilities. This workshop will help teams to embrace diversity and explore the strengths and challenges of each member of the team.
- Employee Engagement Employee Engagement
"Employee engagement” is being involved, productive, and interested in work. Unfortunately, a Watson-Wyatt study in 2000 indicated that 70% of Canadians are not engaged. In this workshop discover what you can do to become a member of the 30% minority—an organization with more “engaged” employees.
- Sales, Marketing, and Customer Service Sales, Marketing, and Customer Service
For most companies, sales, marketing, and customer service are vital components of the business. This seminar will help your organization design a sales and marketing strategy and/or customer service program that recognizes the diverse preferences of your staff and customers.
- Career Management Career Management
Once you are settled in your career you no longer need to manage it, right? Wrong! Effectively managing your career can be the key to a rewarding life at work. Learn to analyze and prepare for your next career steps. Ensure you’re always aware of when to move on, move up, or move out.
- International/Global Careers International/Global Careers
Your company has just announced they are “going global” and plan to open offices in major centres around the world. Your boss wants you to head up the new office in Hong Kong (or Paris, Milan, or Rio). Though it seems like a great opportunity, there are numerous factors to consider including schools for your children, your spouse’s career, which personal items to ship or to sell, housing, language and cultural differences, educational opportunities, and repatriation challenges. This workshop will explore the benefits and challenges of an international career.
- Learning Styles and Strategies Learning Styles and Strategies
Not everyone learns the same way and this can become a challenge in the workplace. In this workshop discover your own preferred learning style, understand the styles preferred by others, and learn strategies to maximize success in both on-the-job and academic training initiatives.
- Learning Online Learning Online
Is online learning new to you? Are you expected to join e-workshops, e-seminars, online courses, or egroups as part of your professional development? It doesn’t have to be that scary. Join the Life Strategies team in this workshop that demystifies the process of learning online and provides you with specific tips and techniques for conquering your concerns about e-learning.
[top]
For Healthy Workplaces
- Change Management Change Management
Changes can be difficult, whether at home, at work, or in the broader community. This workshop will introduce several models of change and transition and equip you to thrive in environments where it sometimes seems that change is never ending.
- Work-Life Balance Work-Life Balance
Achieving work-life balance is the number one challenge for workers in the new millennium. Whether juggling dual careers with family responsibilities or struggling with the need to stay connected 24/7, many workers today are searching for that elusive work-life balance. Learn how to find a healthy balance between work and other aspects of your life.
- Stress Management Stress Management
Stress is not uncommon in today’s world. There are several assessment tools that can help pinpoint sources of stress and identify coping resources. This workshop will help participants understand their stressors, build resiliency, and more effectively manage their lives at home and work.
- Conflict Management Conflict Management
Conflict is inevitable in organizations, especially those with a large staff or in a high stress environment. This workshop will equip you to use a variety of approaches to manage the conflict in your life. Sometimes it may be most appropriate to confront; other times collaboration or compromise might be better choices. At times, walking away may be the most sensible solution. Bring your real life conflicts and learn some new strategies for working through them effectively.
- Time Management Time Management
Are you feeling overworked and overwhelmed? Are you having difficulty fitting everything you have to do into a 24 hour day, a 7 day week, or a 365 day year? You’re not alone…
This workshop will offer you strategies for tracking your time, resetting priorities, removing obstacles and roadblocks to productivity, and using your time more effectively. Learn to set boundaries and limits to make space in your life for what’s really important…without sacrificing the quality of your work. Recognize procrastination. Reduce time spent on trivia. Learn tips for scheduling your time to suit your natural rhythms. Discover ways to recover “lost” time. Make time in your life for balance, creativity, and personal reflection.
- Personal Financial Management Personal Financial Management
With over 25 years experience working in the financial industry, Gerry Neault, Vice President of Life Strategies has assisted a wide range of Canadian and international clients with their personal banking, investment planning, and retirement/estate planning concerns. Financial management services and workshops include advice and information about:
- Budgets and savings
- Residential mortgages
- Income tax considerations
- Retirement planning
- Estate planning
- Investment management
- Retirement Readiness Retirement Readiness
For many folks today, retirement is not viewed as an ending but rather as the beginning of a new life stage. However positive though, retirement is still a major transition. This workshop can help new retirees (and those planning ahead) to re-evaluate priorities, set and achieve motivating goals, examine their financial options, plan and implement career/life changes, and consider the possibility of incorporating paid work into retirement “careers.”
[top]
Using Personality Dimensions®
Personality Dimensions® builds on the foundations for understanding temperament or personality preferences established by the work of David Keirsey, Linda Berens and Don Lowry, and a history of temperament theories that span 25 centuries. It is an inspiring tool to use with intact teams and diverse groups on a wide array of topics. Personality Dimensions ® is always one of our most requested workshops. Participants appreciate the "aha" moments that occur as they learn about themselves and their colleagues, while having fun with lots of laughter and interactive activities!
A basic Personality Dimensions® workshop facilitates self-awareness and learning about others. However, this tool also lends itself to customized applications. As co-authors of the popular themed Personality Dimensions® Toolkits for Trainers series, Deirdre and Roberta are uniquely equipped to customize a workshop to exactly meet your needs. Topics include:
-
Work-Life Balance
- Personality Dimensions® can help to identify the unique ways individuals perceive balance, prioritize according to individual style, and recognize how others act and react when they are struggling to find balance.
-
Teambuilding
- Each team member will have individual needs, strengths and communication styles. When not understood, these differences can cause conflict. Personality Dimensions® will help team members recognize and appreciate their individual differences and minimize unproductive conflict.
-
Leadership Development
- Effective leaders don't leave their personalities at home. However, they can learn to communicate in ways that can be heard by diverse members of their team. Discover the strengths and challenges of diverse leadership styles as well as the wide range of expectations and preferences held by leaders and employees in your organization.
-
Sales, Marketing, and Customer Service
- Imagine the effectiveness of your sales force if they could accurately identify the needs and preferences of customers and clients. Learn to recognize the diversity of clients and customers and how to stretch your style to "speak" their language.
-
Career Management
- This workshop will help participants focus on their unique strengths, values, and preferences to assist them in identifying where they may find a "best fit" in today's rapidly changing workplace.
-
Learning Styles and Strategies
- Lifelong learning has become increasingly important but many adults in the workplace don't understand that each of us learns in a different way. This workshop can have two purposes: 1) to assist learners with identifying individual learning preferences and thriving in less than ideal environments, and 2) to help educators and course designers structure learning that is a "fit" for all.
Life Strategies also provides training for Personality Dimensions® Facilitators.
[top]
Using the Myers-Briggs Type Indicator®
The most widely used personality/self-awareness assessment in the world, the Myers-Briggs Type Indicator® (MBTI®), is relevant for career/life management, leadership development, relationship strengthening, teambuilding, and enhancing communication. The MBTI® is an often requested tool in our corporate training.
The basic MBTI® provides a profile of individual personal preferences on four bipolar scales, as follows:
- Introversion/Extraversion - how individuals show and use their energy
- Sensing/Intuition - how individuals perceive things
- Thinking/Feeling - how individuals judge things
- Judging/Perceiving - how individuals "do life"
Once individuals have completed the assessment and learned a bit about the model, they are assigned a code to represent their personality type (e.g., ISTJ or ENFP).
Leadership Development with the Myers-Briggs Type Indicator®
The Life Strategies team has customized MBTI® workshops for a number of management and executive programs. For a basic understanding of personality "type" and its impact on leadership styles and strategies, we often use the basic MBTI® assessment (Form M) and the booklet, Intro to Type in Organizations.
For a more sophisticated assessment and report, we use the MBTI® "Step II" assessment (Form Q), which provides a detailed profile of the sub-factors that make up each of the four bipolar scales. For example, did you know that not all extraverts are gregarious "schmoozers"?
Through exploring the details of MBTI® types, we can also help managers understand why individuals who seem to have very similar personal styles can have incredible difficulty working together. For example, in one of our workshops, two managers with the same basic MBTI® code discovered that their "disconnect" was due to one of them being "pressure-prompted" while the other had a strong preference for being an "early starter." You can imagine the conflict around project deadlines!
[top]
How to Decide Between Personality Dimensions® and the Myers-Briggs Type Indicator®
There are many factors to consider when deciding whether to use the MBTI® or Personality Dimensions® with your team. The following steps may help you decide which type of workshop would be most suitable.
What is your purpose or goal?
An important first step will be getting focused on the reason(s) for conducting one of these workshops. Some common themes include:
- Team building
- Strengthening communication
- Conflict management/resolution
- Leadership development
- Work-life balance
- Stress management
- Sales, marketing, and/or customer service
Which tool do you prefer?
Personality Dimensions® and the Myers-Briggs Type Indicator® can be used for similar purposes. Considerations include:
-
Personality Dimensions®
- Most effective with groups of 15 or more participants (Not recommended for groups with less than 10-12 participants)
- Very interactive, "colourful", and high energy
- Low cost for participant packages (approximately $6.00 per person)
-
Myers-Briggs Type Indicator®
- Stronger psychometric base; more extensive assessment
- With online versions, more comprehensive narrative reports
- Supplementary resources available (i.e., booklets, articles, books)
- Higher per participant cost
- Form M Interpretive Report?$25-$35 per person
- Form Q, Step II Interpretive?$40-$60 per person
[top]
Using Assessments of Emotional Intelligence
Emotional intelligence has many different definitions:
Dr. Reuven BarOn, author of the BarOn Emotional Quotient Inventory® defines it as...
"an array of non-cognitive capabilities, and skills that influence one?s ability to succeed in coping with environmental demands and pressures."
Daniel Goleman, author of the popular books on emotional intelligence, defines it as...
"abilities such as being able to motivate oneself and persist in the face of frustrations; to control impulse and delay gratification; to regulate one's moods and keep distress from swamping the ability to think; to empathize and to hope." (Goleman,1997)
Perhaps emotional intelligence could simply be thought of as "street smarts", those traits, characteristics, and behaviours not included in our IQ. Emotional intelligence impacts how we handle our relationships, control our emotions, deal with conflict and difficult situations, react to change, and overcome challenges. Many believe it is more important to career and life success than IQ.
Life Strategies can introduce the concept of emotional intelligence to your organization through the use of two different assessment tools:
BarOn Emotional Quotient-Inventory (EQ-i®)
This tool provides respondents with a profile of scores across the 15 components of EQ, as defined by Reuvan BarOn. General EQ categories include intra- and inter-personal competencies, stress management, adaptability, and general mood. A variety of reports are available, tailored to the needs of both employees and leaders.
Multidimensional Emotional Intelligence Assessment - Workplace
The Multidimensional Emotional Intelligence Assessment -Workplace (MEIA-W)® results in categories that include both recognition and regulation of emotion in self and others, non-verbal emotional expression, empathy, intuition, creative thinking, mood redirected attention, and motivating emotions. It is based on a model of Emotional Intelligence developed by Salovey and Mayer.
Regardless of the tool employed, our interactive and experiential workshops provide in-depth explanations of the meaning of each score, highlight individual strengths and weaknesses, and offer tips and strategies for personal and professional development activities to improve emotional intelligence.
[top]
Using the Let's CHAT! Model
Many workers today share four common concerns:
- Our organization doesn't communicate with us...they never tell us anything!
- I've got a life outside of work to deal with...nobody cares about that!
- I'm not appreciated for the work that I do...nobody notices!
- Sure they say that things will get better...nothing happens!
Organizations, on the other hand, share common concerns as well:
- We've asked our employees for suggestions and solutions...nobody's given any!
- We've got a business to run...employees aren't as committed as they used to be!
- We've tried to make this a good place to work...nobody appreciates that!
- We need to make some changes to stay competitive...why don't they see that?
As organizations face the challenge of recruiting, retaining, and reskilling the employees that they need in the changing workplace, and employees strive to find a measure of work-life balance as they continue to learn and grow, managers and supervisors are often expected to take on the role of coach, mentor, or confidant.
Let's CHAT! is an innovative program that facilitates open communication, empathy, appreciation, and a commitment to action between employees and their supervisors or managers (or between managers and the executive team). It offers structure, efficiency, and focus to meetings that could otherwise be frustrating, shallow, or unproductive.
The Let's CHAT! model has been used successfully with medical professional teams, church leaders, helping professionals, and business managers. The Let's CHAT! program will equip your team to:
- Communicate effectively through productive and respectful meetings and conversations
- Achieve buy-in to key projects and solicit enthusiastic offers of help from team players
- Create a positive atmosphere where all team members know they are appreciated
- Develop collaborative action plans and take action to ensure that plans are implemented
There are two options for introducing Let's CHAT!:
- Certify staff to use the model in-house, certified staff can train and support managers in the use of Let's CHAT! with their employees
- A Life Strategies team member will introduce the model to a group of managers and provide training for them to use it with staff. Only managers attending the workshop could use the model with their teams
[top]
Keynotes and Presentations
Please refer to our Workshop and Presentation Cancellation Policy.
That Elusive Work-Life Balance
Whether juggling dual careers with family responsibilities or struggling with the need to stay connected 24/7, workers today are facing new challenges. This keynote address will help you to reflect on what work-life balance means to you and those around you.
Nurture the Leader Within
Leadership begins with an inner potential that is carefully nurtured. Over time, with the right ingredients and a healthy environment, leaders grow and begin to achieve their full potential. Inspirational leaders ensure that the cycle continues…as they provide a work environment in which the next generation can thrive. It all starts by nurturing the leader within.
Let's Get Practical!
As career management professionals, you focus your days on helping clients solve career/life problems. In her keynote, Let's Get Practical!, Dr. Roberta Neault will inspire you to sort through conflicting demands in your busy lives to focus on a realistic approach to your own career development and work-life balance. Through humour, stories and case examples, Roberta will share tips and strategies for meeting the needs of diverse clients, staying current in this constantly evolving field, taking care of yourself and enabling you to maintain the energy and enthusiasm you need to keep doing the important work that you do.
The Power of Connectedness: Reaching Farther…Together
In a global economy, how do we define our community? As local organizations, what specific regions do we serve? Through Internet marketing, web-based learning, and international partnerships, the world seems to have become a much smaller place. Not only can we attract international students to attend programs in Canada, we can work online, from Vancouver, to instruct students in their homes or offices in Shanghai, New York and Paris. We can provide consulting services from a lakeside cabin in Northern Canada to a thriving business based in Buenos Aires. Call centres in New Brunswick provide services to corporations in California. Through strategic partnerships and creative use of technology, we can reach right around the world...together.
[top]
Public Speaking and Conference Presentations
Roberta, Gerry, and Deirdre are regular speakers at conferences — locally, nationally and internationally. In addition, they are often called on to deliver keynotes and presentations on topics including:
- Leadership Development/Employee Engagement
- Team Building/Strengthening
- Work-Life Balance/Workplace Wellness
- Retirement Readiness
Our most popular conference and workshop topics include:
That Elusive Work-Life Balance: Achieving work-life balance is the number one challenge for workers in the new millennium. Whether juggling dual careers with family responsibilities or struggling with the need to stay connected 24/7, many workers today are facing new challenges.
Reclaiming Balance: When Life Takes its Toll:
Stress-related illness and disability cost the Canadian economy billions of dollars each year. This seminar will combine theory with practical tools and tips to assess and manage the major stressors in life.
Teambuilding and Team Strengthening:
Join experienced facilitators as they present an interactive workshop designed to enhance team communication, foster understanding of how team members interact, and share strategies for supporting team members during stressful times.
Strategic Retirement: Living a Life you Like:
While many embrace early retirement opportunities, others continue working until forced to leave. Almost all, however, expect to live many healthy years post-retirement and feel strongly that they still have much to contribute. Learn strategies to help you create a life worth living.
Everything to Gain, Everything to Lose: Juggling Dual Professional Careers and Your Family:
For professionals in dual career families, juggling work and home responsibilities has never been easy. Recent research by the presenter reveals the struggles and sacrifices made by couples as they try to balance career, family, and personal satisfaction. The cost of this juggling is high — families suffer and sleep deprivation literature tells us that drowsy driving leads to serious accidents.
Other recent workshop topics have included:
- Career Optimism: Strategies for Reenergizing Workers in Times of Change
- Managing Global Careers: Challenges for the 21st Century
- Taking Your Soft Skills Training Online
- Learning Styles and Strategies for Adult Educators
[top]
Curriculum Design, Development, and "Moodle" Support for Face-to-Face and Facilitated e-Learning Initiatives
Benefit from our experience developing and instructing hundreds of courses, as well as our solid academic backgrounds in traditional adult education, e-learning, e-course design, and e-career coaching.
The Life Strategies team supports organizations in curriculum development (for face-to-face and e-learning initiatives), converting traditional courses to e-learning formats, uploading courses to “Moodle” and other learning management systems, and hosting e-learning courses for several of our strategic partners.
Curriculum Design/Development
As specialists in adult education and experienced facilitators, Roberta and Deirdre will design and develop curriculum covering a wide range of topics. From assisting in developing the concept or goal of a course/program, through to creating outline(s) with learning objectives, developing supporting materials (e.g., PowerPoint, facilitator’s guide, participant handouts and workbooks, and program evaluations), Life Strategies can satisfy all your curriculum design/development needs. As an added bonus, the Life Strategies team is equipped to design and develop curriculum for both face-to-face and e-learning initiatives.
Moodle Support
“Moodle is a course management system designed to help educators who want to create quality online courses. The software is used all over the world by universities, schools, companies and independent teachers” (www.moodle.com). Moodle is easy to use, even for the novice computer user. If you can open and send e-mails with attachments then you can use Moodle. Life Strategies uses the Moodle learning management system for all e-learning courses and online communities. We can provide support to instructors and course designers/developers who are using or wish to use Moodle. We can also teach and support instructors to use Moodle effectively to facilitate their e-learning initiatives. The Life Strategies team can also upload existing courses to Moodle.
Converting Face-to-Face Learning to a Facilitated e-Learning Format
Is it time to take some of your existing workshops and seminars online? Life Strategies has successfully converted workshops, seminars, and courses designed for the traditional classroom to a facilitated e-learning format.
[top]
Career and Performance Coaching for Organizations
The Life Strategies team offers career and performance coaching to managers, executives, and frontline employees. Life Strategies uses a "solution-focused" approach to facilitate greater work-life satisfaction and success for our clients. Most coaching sessions take place weekly or biweekly and last one hour. Depending on the concerns, however, sessions may be scheduled more or less frequently. Some people prefer telephone or e-mail coaching and this option can also be arranged. Components of career/performance coaching may include:
- Benchmarking and self-assessments
- Exploring career possibilities within the organization
- Setting career/life/business goals
- Achieving performance targets
- Enhancing leadership skills
- Strengthening interpersonal relationships
- Working with difficult people
- Embracing diversity in the workplace
- Enhancing cross-cultural communication
- Solving problems and working through conflict
- Managing change and transition
- Enhancing productivity
- Managing time
- Managing stress
- Managing money and financial planning
- Achieving work-life balance
- Assessing retirement readiness
[top]
Psychometric Assessments...
The Life Strategies team uses a wide range of vocational and psychological assessments to provide psychometric testing for individuals and organizations. Assessments, as part of a comprehensive counselling/coaching program, can contribute to deeper understanding and appreciation of individual differences, strategic planning for personal and organizational development, and more effective interpersonal relationships.
Some of the assessment tools we use:
- Myers-Briggs Type Indicator®
- Newly Revised Strong Interest Inventory®
- BarOn Emotional Quotient Inventory®
- Leadership Skills Profile®
- Leadership Development Report®
- Occupational Stress Inventory-Revised®
- Quality of Life Questionnaire®
- Six Factor Personality Questionnaire®
- Employee Screening Questionnaire®
- Jackson Vocational Interest Survey®
- Watson-Glaser Critical Thinking Inventory®
- Survivability Pro®
- Thomas-Kilmann Conflict Mode Instrument®
- Career Values Scale®
- Work Personality Index®
- Multidimensional Aptitude Battery®
- Wide-Range Achievement Test-4®
- SkillScan® and SkillScan® Advanced
The Life Strategies team trains counsellors, coaches, human resource professionals, and vocational rehabilitation specialists to administer and interpret psychometric assessments.
Consulting Services
The Life Strategies team provides consulting services to a wide range of organizations, on topics such as people development, interpersonal relationships, strategic planning, and business process improvement. Our focus is always on capacity building—equipping organizations to use their existing resources more effectively and identifying areas for change.
We have award winning consultants with diverse professional backgrounds available to help you with:
- Facilitating meetings and retreats
- Writing effective proposals
- Developing in-house programs
- Employee engagement
- Leadership development
- Career management
- Supporting the people side of restructuring
- Facilitating career transitions
- Building post-merger teams
- Assisting managers to deliver tough messages
- Counselling employees immediately after receiving notice of termination or layoff
- Developing processes for small, home-based, and family owned businesses
- Administering and interpreting assessments
- Setting organizational goals
- Planning financially
[top]
|
